Returns, Cancellations & Refunds

Last updated: June 12, 2026

1. Scope

This policy applies to all digital business licences, platform access, and related services (“Services”) offered by Hughes Venture Studios. All transactions are for digital, non-tangible services — no physical goods are shipped.

2. Cooling-Off Period (14 Days)

Under the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, if you are a consumer (not acting in the course of a business), you have a statutory right to cancel your licence agreement within 14 calendar days of the date the agreement is entered into, without giving any reason.

To exercise this right, you must inform us of your decision to cancel by a clear statement (e.g., email) before the 14-day period expires.

3. Digital Services — Immediate Performance Exception

Because our Services consist of digital content and immediate access to proprietary platforms, systems and brand assets, by entering into a licence you expressly consent to the immediate commencement of performance. This means your statutory 14-day right to cancel may be lost once access has been granted and the service has begun.

If you have not yet accessed or used the licensed platform, the 14-day cooling-off period remains fully available.

4. Refund Eligibility

We will consider refunds on a case-by-case basis in the following circumstances:

The licensed platform or service is materially unavailable or non-functional for a continuous period of 7 days or more through no fault of the operator.
There is a material breach by Hughes Venture Studios of the signed licence agreement that is not remedied within 14 days of written notice.
You cancel within the 14-day cooling-off period and have not accessed or used the digital service.

Licence fees are not refundable where:

The operator has accessed, used or operated the licensed platform or assets.
The agreement has been terminated for breach, non-payment or insolvency by the operator.
The request is made after the applicable cooling-off or notice period has expired.

5. How to Request a Refund or Cancellation

Send a clear written request to:

Email: hello@hughesventurestudios.com

Your request must include:

Your full name and registered email address
The venture/licence name
The date the agreement was entered into
The reason for cancellation or refund request

6. Processing

We will acknowledge receipt within 2 business days and respond with a decision within 10 business days. Approved refunds will be issued to the original payment method within 14 business days of approval. Any refund may be reduced proportionally to reflect usage or value already received.

7. Disputes

If you are unhappy with our decision, please contact us first. If the matter remains unresolved, UK consumers may refer the dispute to the Citizens Advice consumer helpline or consider alternative dispute resolution.